Refund Policy — Fubo IPTV

At Fubo IPTV, we prioritize delivering a high-quality streaming experience. Because we offer a robust platform with extensive infrastructure costs, we have implemented a strict, fair refund policy to protect both our customers and our networks.

1. The Free Trial Requirement

We highly encourage all new prospects to utilize our Free Trial before committing to a paid subscription. This trial allows you to verify channel availability, test streaming performance against your specific ISP, and ensure comprehensive app compatibility on your smart devices.

2. Risk-Free Money-Back Guarantee Eligibility

If you encounter severe, unresolvable technical issues with our service, you are eligible to request a refund during your initial usage period. To qualify for a refund under this guarantee, the following conditions must be met:

You must have contacted our support team and given us a minimum of 48 hours to troubleshoot and resolve your issue.
The issue must be proven to originate from our servers or infrastructure, rather than local configurations (e.g., your internet speed, local ISP throttling, or malfunctioning hardware devices).
You have not violated our Terms of Service (such as attempting account sharing or exceeding connection limitations).

3. Conditions Where Refunds Are NOT Issued

We do not grant refunds under the following circumstances:

Buyer's Remorse: "I changed my mind" or "I bought this by mistake."
Missing Specific Channels: Our channel list is subject to dynamic routing and availability. The temporary or permanent removal of a specific sports event or niche channel does not warrant a refund.
Local Network Issues: Buffering caused by your ISP actively blocking IPTV traffic. You are responsible for procuring a VPN if your internet provider enforces strict throttling.
Cryptocurrency Purchases: Due to the irreversible nature and high network fees associated with crypto rails, all cryptocurrency purchases are strictly final and non-refundable.

4. Requesting a Refund

To initiate a refund request, please email our billing department directly from the email address registered to your account. Include your order number and a detailed explanation of the technical failure you are experiencing.

Approved refunds are processed back to the original method of payment (e.g., Credit Card) and typically take 3-7 business days to reflect in your banking statement depending on your financial institution.

5. Contact Billing

For any disputes or refund requests, reach out securely at:
support@fuboiptv.live